FAQ
Browse our FAQ and find answers to all your questions in one place.
What are premium numbers and how do they work?
Premium numbers allow users to pay for additional services via calls or SMS. These numbers are ideal for providing specialized services where an extra charge is applied at a higher rate.
Do you offer toll-free numbers for customer support?
Yes, OneClick Solutions offers toll-free numbers that allow customers to call your company without additional charges, ideal for enhancing customer experience and increasing support team accessibility.
Does it matter who my fixed-line provider is?
For service realization, the fixed-line provider does not matter. Depending on your service provider, there may be various configurations available.
What equipment do I need to operate a contact center?
To use your contact center, you only need a computer/laptop and headphones. The minimum requirements are 4GB DDR3 RAM or more, an I3 CPU or better, and an internet speed of 30 Mb/sec or higher. USB headphones are preferred.
How does SMS Bulk for mass messaging work?
SMS Bulk enables mass messaging to a large number of users simultaneously, using a simple platform to create and send campaigns. You prepare the message, select a contact list, and the platform automatically sends messages to all recipients, allowing for quick and effective communication with high open rates.
How can I use Viber Bulk for customer communication?
Viber Bulk enables personalized messaging to a large number of users through Viber, allowing you to send images, videos, and links to enhance engagement and interaction with customers.
How does the prize game organization process work?
Prize games operate by having users purchase defined products, register via SMS or website, and prizes are drawn according to your selection. Our team provides complete support, from legal regulations to promotion and building a user base for future marketing campaigns.
How can a loyalty program increase customer loyalty?
A loyalty program encourages customer loyalty by rewarding repeat purchases, providing them with a sense of value and belonging. When customers receive benefits, discounts, or exclusive offers, they feel motivated to stay loyal to your brand.
What is OneClick Echo, and how can it help my marketing?
OneClick Echo is a platform that enables you to automatically send personalized SMS and Viber messages to a large audience, increasing user engagement and loyalty.
How can artificial intelligence improve customer support?
Artificial intelligence can enhance customer support by automatically recognizing requests and providing quick responses to customers.